If you are having issues with the app, the first thing to do is make sure you have updated the app. Or, if you are logging on a computer or through a webpage, you are using the website https://cm.bluecrewjobs.com/.
Errors:
You will receive a "user not found" error if you do not access the Crew Member login page at the link above.
Updating your Bluecrew App
For iPhone
Open the App Store, then tap Today at the bottom of the screen.
Tap your profile icon at the top of the screen.
Scroll down to see pending updates and release notes. Tap Update next to Bluecrew
For Android
From the Play Store Home screen, tap the Menu icon (upper-left)
Tap My apps & games .
Tap Bluecrew
If presented, review App Permissions then tap Accept to proceed with app update.
You can also download the latest version of the Bluecrew App using the links below:
If you're still having trouble, we recommend trying the following troubleshooting steps:
Switch to a different Wi-Fi or internet connection.
Try logging in on another device.
If the issue continues, please send in the following our Help team:
Phone Model:
Current IOS/Android version:
Did I update my app? (Y/N):
Description of issue:
Please send in any screenshots as well.
If you are currently unable to clock in/out due to a login issue:
Please see this article here for further assistance.