If you are having trouble with receiving the verification code when logging in to Bluecrew, please check for the following:
Request a New Code: On the verification screen, tap "Resend Code" to request a fresh SMS. Codes can expire, so ensure you're using the most recent one.
Check Your Phone Settings:
Ensure your phone is powered on and has a stable signal.
Verify that your phone number is correct on the app. If incorrect, update it and request a new code.
Confirm that SMS from the app is not blocked in your device settings.
Avoid VPNs or Virtual Numbers: Disable any VPNs or virtual phone numbers (e.g., Google Voice) that might interfere with SMS delivery.
Ensure Your App is Updated: Visit your device’s app store and check for updates. If an update is available, install it and try again.
Please note that codes are not sent via email at this time. If you previously unsubscribed from SMS notifications by replying "STOP," you can re-subscribe by sending a text with the word "START" to the sender number used for verification codes. Ignore any automated reply stating your number isn’t registered, as this confirms the SMS block has been removed.
If none of these apply, please use the Help tab in your app to contact support. Please include as much information as you can, and we will be happy to assist. We can also reset your account to the beginning so you may begin again. Alternatively, if you cannot receive the verification code due to a broken phone or other issues, consider using a trusted family member’s or friend’s phone temporarily to receive the code. You can also update the phone number on your account to a new device and request a new code.
If none of these apply, please tap the link to contact support. Please include as much information as you can, and we will be happy to assist.