How often will I need to undergo an advanced background check?
An Advance Background Check remains valid for 6 months. You can work any job requiring the same level of Advance Background Check in that duration. After 6 months you will be asked to undergo another Advance Background Check if required by the job to which you apply
I’ve already completed the basic background check; do I need to complete this new requirement?
Yes. If the job you are applying to requires an Advance Background Check, you will need to complete the requirement.
What types of checks will be in my BGC?
The checks will depend on the Level of BGC required for the job
Level 1: National Criminal Search, Sex Offender Search, SSN Trace, Global Watchlist Search. (Note: This is a Basic Background Check everyone undergoes before being able to work with Bluecrew)
Level 2: National Criminal Search, Sex Offender Search, SSN Trace, Global Watchlist Search for 3 Aliases
Level 3: National Criminal Search, Sex Offender Search, SSN Trace, Global Watchlist Search, County Criminal Search for past 7 years.
Level 4: National Criminal Search, Sex Offender Search, SSN Trace, Global Watchlist Search, County Criminal Search for past 7 years for 3 Aliases.
Level 5: National Criminal Search, Sex Offender Search, SSN Trace, Global Watchlist Search, County Criminal Search for past 10 years for 3 Aliases.
Level 6: National Criminal Search, Sex Offender Search, SSN Trace, Global Watchlist Search, County Criminal Search, Federal Criminal Search for past 7 years for 3 Aliases.
Level 7: National Criminal Search, Sex Offender Search, SSN Trace, Global Watchlist Search, County Criminal Search, State Criminal Search, Federal Criminal Search for past 10 years for all Aliases.
Can I dispute the results of an advanced background check if I believe there has been an error?
Yes. You will receive a notification if you fail the Advance Background Check. You will have 7 days to dispute the results. If your reasons are valid/acceptable, you will remain eligible to work any job in the Bluecrew app.
If you believe your BGC results are inaccurate, please contact Checkr directly via phone (844-824-3257) or email (support@checkr.com) and update them on the current status of your charges. This will prompt them to re-investigate the charges on your background check. Once they complete their re-investigation, they will provide Bluecrew with an updated background check from which we will re-evaluate our hiring decision based on the new results.
If you want to provide additional information/documentation/context related to the charges on your BGC, please contact Bluecrew support via the app, providing the required information.
Will failing an advanced background check impact my ability to work with Bluecrew in the future, even after the 12-month period has elapsed?
After the 12 months have elapsed, you can apply for any job in the app. You will be asked to go through the Advance Background Check again. If you pass, you will be eligible to work any job on the app that requires same level of BGC or lower.
Are there any specific criteria or factors that might disqualify me from passing an advanced background check?
We make our determinations on a case-by-case basis, considering: (a) the number of criminal convictions and charges; (b) time elapsed from the most recent criminal conviction/charge, (c) how the criminal conviction/charge relates to the job position, and (d) the nature and gravity of the offense.
What support is available if I encounter any issues or have questions regarding the advanced background check process
You can contact Bluecrew Support via the App for any questions.
Do I need to pay for the advance BGC?
No, you do not have to pay the cost of the advanced background check.
Can I receive regular updates on the status of advanced background checks?
Yes, you can log in to Checkr to see the latest updates on your BGC.
What happens if you don’t receive my background check results before the job starts?
If you do not receive the background check results before the job starts, you will not be added to the assignment. You can view and apply for other jobs while the result is pending and can work an assignment which doesn't require an advanced BGC. Once you do receive your result, it will be valid for 6 months and can be used to apply for other jobs requiring advanced background checks.
How long will the Advance Background Check take?
It will depend on a variety of factors, (i.e. the Advanced BGC package that the client requires, how many counties you may have lived in, whether the county provides online records or if they need to be manually pulled, county closures, etc.).
How will I know if I passed the advanced background check?
You will receive messages from the Bluecrew platform to notify you of the status of your advanced background check. You will also receive communication from Checkr- our background check vendor with resources to review or contest your detailed results.
I want to complete an advanced background check before I apply to any jobs so that I can have the option to take a job that requires this check. Can I ask you to run an additional check?
No. We can only run an Advance Background Check when you apply for the job.
Can I request a copy of my advanced background check report for my records?
Yes, you should receive a copy from Checkr once they complete the BGC. If not, please contact Checkr’s support team at support@checkr.com.
Are there any specific requirements or documentation I need to provide to complete the advanced background check?
Typically, no. However, there are certain instances where Checkr will need additional documentation/information from you in order to research your BGC. If this occurs, Checkr will email you for the additional documents or information you need to provide. This could include a copy of your Photo ID, SSN, SS Card, etc.
Can I continue to work on other assignments while waiting for the results of my advanced background check?
Yes. You can work on other jobs which do not require an advanced BGC while you wait for your results
Will my personal references be contacted as part of the advanced background check process?
No, your personal references will not be contacted.
Will my credit history be evaluated as part of the advanced background check?
No, your credit history will not be evaluated.
Will my driving record be examined as part of the advanced background check, and if so, what information will be included?
Yes, driving charges may show up on the BGC
Can I request information about the specific sources or databases used to conduct the advanced background check?
You can contact Checkr’s support team at support@checkr.com for further information on details of the BGC.
Will my employment status or history with previous employers or employment references be verified during the advanced background check?
No. Your employment history or references will not be verified.
What if I refuse to undergo the advance BGC?
If you refuse to undergo the BGC, you will not be able to work the jobs requiring an advance BGC. You can still work other jobs not requiring advance BGC.
Can I provide references or endorsements to support my application during the background check process?
Yes, you can provide additional relevant information for your cases to Bluecrew Support team via the app and we will review and process them in accordance with the Fair Credit Reporting Act and any other applicable laws.
For additional information, visit the Checkr Candidate Help Center.