What is On Demand Pay?

To assist our Crew Members in obtaining payment quicker, On Demand Pay cash out has changed. That’s right! Crew Members can now request up to $1000 per week.

Crew Members on demand pay limits have increased from up to 3x or a max of $500 per week to 5x or a max of $1000 per week (the small $1.25 fee still applies).

Using On Demand Pay is completely optional. You can withdraw up to 90% of your net wages for approved work hours; any remaining balance will be paid out at the end of the weekly pay period.

How do I sign up?

You are automatically eligible for On Demand Pay if you have an active account in good standing with Bluecrew. You will be able to access your On Demand Pay once the following criteria are met:

  • You have registered your account with Paylocity Self Service

  • You've received a paycheck from Bluecrew in the past 90 days. You can begin using On Demand Pay during your second pay period. On Demand Pay will be temporarily disabled if your account is inactive for more than 90 days.

  • 7 days have passed since you have set up your Direct Deposit account

  • You’ve completed your first weekly pay period with at least one shift (you can begin using On Demand Pay during your second pay period)

  • Your hours have been approved

How do I request an On Demand Payment?

1. Access the Paylocity Self Service Portal from the Earnings-->On Demand Pay page in the Bluecrew App

2. From the Paylocity Self Service Portal, click “Request Payment”

3. Follow the prompts to request an amount to withdraw from your available balance.

Why can I only withdraw a portion of my earnings?

W-2 employees are subject to federal and state taxes as well as deductions for elected benefit plans. Since we don’t know the final amount of these deductions until the end of the weekly pay period, we reserve a portion of your earnings to make sure these expenses are met.

When are my hours approved?

Hours tracked via the Bluecrew app which are free of defects are typically approved within 24 hours. Hours with defects may take 1-3 business days to process depending on the nature of the issue. Defects which require manual review and approval include:

  • Your timestamp was flagged as Offsite

  • You forgot to clock in or out

  • You edited your time punches after completing your shift

  • You sent in hours not logged in the Bluecrew app via a support ticket

Once your hours are approved, they will be marked in green on your Earnings history. Please allow up to 30 minutes for your earnings to reflect in Paylocity.

How long does it take to transfer cash?

Any requests made before 12:00PM CT will be initiated for transfer to your bank the same day. Requests made after this time will be transferred the next business day. Depending on your bank, it may take an additional 24 hours for the balance to become available in your bank account.
**Please note that banks do not process ACH Direct Deposit transfers on weekends or holidays. Any requests made during these times will be processed by your bank on the next business day (Mon-Fri excluding holidays).

Why isn’t the app letting me withdraw today?

If you have approved hours but are unable to access your balance, it could be due to the following reasons:

i) You have not yet completed your first Bluecrew pay week.

ii) You recently updated your Direct Deposit information.

iii) Your account has been inactive for 90 days or more.

To protect from fraudulent activity, On Demand Pay is not enabled until your second pay period with Bluecrew, and is temporarily disabled for 7 days after your bank account information is updated or if you have not worked in the past 90 days.

How and when is On Demand Pay deducted from my paycheck?

On Demand Pay advances are deducted from the next paycheck you receive, regardless of which pay period the check covers. This means that if you request On Demand Pay on a Tuesday, it will be deducted from the paycheck you receive on Friday.

Deductions may be spread across multiple paychecks until the full amount is recouped. This means the deduction amount on your paystub will not always match the amount you requested via On Demand Pay because it includes multiple requests, or portions of requests carried over from previous pay periods.

I think there was an error in the amount deducted for On Demand Pay, what do I do?

The total deductions on your paystub should never exceed the total amount you've requested from On Demand Pay. If you believe an incorrect amount was deducted, first confirm that the "YTD" deductions on your last paystub are less than or equal the total amount you've requested this year.

When do transaction limits reset?

There are two types of On Demand Pay transaction limits that reset at different points in the pay cycle:

  1. 3 transactions per pay period. You may make up to 3 requests per pay period. As long as you have less than $1000 in pending deductions from your next paycheck, you will be able to make more transactions at the start of the next pay period (Monday).

  2. $1000 in pending deductions. If you have $1000 worth of On Demand Pay transactions pending deduction from your next paycheck, you won't be able to request On Demand Pay again until your paycheck is processed and the deductions are cleared. This occurs weekly on Thursdays, the day before you receive your weekly Friday paycheck.

My current job assignment uses a different timekeeping system, can I still use On Demand Pay?

At this time, employers which use their own on-premise time clocks or other unique timekeeping policies are only required to approve hours once per week to meet weekly payroll. Therefore, we cannot guarantee that every job you take on Bluecrew will have access to On Demand Pay. We continue to make improvements to our technology over time to make On Demand Pay available to more jobs on Bluecrew. Thank you for your patience!

Disclaimer: Please note that we cannot guarantee you will be able to access On Demand Pay as this is an elective feature for non-manual timestamps for specific workplaces.

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