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I’m having issues with my app. What now?
I’m having issues with my app. What now?

Learn what to do if you are experiencing bugs with your app

Updated over a week ago

If you are having issues with the app, the first thing to do is make sure you have updated the app. We are consistently pushing new updates to the app offering improvements, new features, and bug fixes.  

For iPhone

  1. Open the App Store, then tap Today at the bottom of the screen.

  2. Tap your profile icon at the top of the screen.

  3. Scroll down to see pending updates and release notes. Tap Update next to Bluecrew

For Android

  1. From the Play Store Home screen, tap the Menu icon (upper-left)

  2. Tap My apps & games .

  3. Tap Bluecrew

  4. If presented, review App Permissions then tap Accept to proceed with app update.

If the issue continues, please send in the following our Help team: 

Phone Model:
Current IOS/Android version:
Did I update my app? (Y/N):
Description of issue: 

Please send in any screenshots as well. 

It is especially important that if you are unable to clock in/out, you take screenshots. If you are currently unable to clock in/out, please see this article here for further assistance. 

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