If you are having issues with the app, the first thing to do is make sure you have updated the app. We are consistently pushing new updates to the app offering improvements, new features, and bug fixes.  

If the issue continues, please send in the following our Help team: 

Phone Model:
Current IOS/Android version:
Did I update my app? (Y/N):
Description of issue: 

Please send in any screenshots as well. 

It is especially important that if you are unable to clock in/out, you take screenshots. If you are currently unable to clock in/out, please see this article here for further assistance. 

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