In order to cancel a job that you have accepted, you must provide us with a 16-hour cancellation notice. Failing to do will automatically suspend your account for 4 days, no matter the circumstance.
Please note, the 16 hours window refers to the first shift of a job. This means that if you canceled a three-day assignment after working the first day, even if it's more than 16 hours until the second shift, your account will be suspended.
Also please note, canceling a single job will cancel the entire schedule for that job. If you need to take a day off, please see our policy on taking a day off. Please remember, it is unacceptable to request a day off for short-term jobs (under 2 weeks) for non-urgent reasons.
If you are on a long-term assignment and you need to cancel or call in sick, you must write to live support via your app or at www.bluecrewjobs.com. Failing to do so will be deemed as a no call no show.
2 Strike Cancellation Policy.
If you cancel on 2 jobs within 30 days, your account will be suspended for 7 days.
If you cancel 3 jobs within the 30 days, your account will be deactivated permanently.
We have made the decision to revise this policy due to excessive cancellations throughout the platform- in order to keep things fair and make sure the team members who are most motivated to work always have a spot.