Greetings! Thank you for choosing to participate in the Bluecrew wireless benefit program. The following article details the steps you will need to take if you are opting to transfer your existing phone number to your new plan. Please review the full article before getting started.
■ I’m a current T-Mobile customer and would like to move my line to the Bluecrew wireless benefit program:
You won’t receive a SIM card because you’ll be using your existing phone and SIM. If you have any device payments remaining on your phone, you will need to pay the remaining balance due on your final bill, along with a partial month of service.
Please contact T-Mobile Consumer Care by dialing 611 from your T-Mobile phone or 1-800-937-8997 and ask for your account to be noted that you authorize a Change of Responsibility for your number to be moved to the Bluecrew business account.
Once you’ve done that contact sandra.gonzalez@t-mobilesupport.com and ask to have your number moved to the Bluecrew account.
■ I’d like to move my number from another wireless provider (Verizon, AT&T, etc):
There are some important steps to review before moving your number from another wireless provider. It’s crucial that you verify that your phone is compatible with T-Mobile service and that you have accurate account information before requesting a number transfer. Please note: we are unable to transfer landline or VOIP numbers as part of this program.
PRIOR TO REQUESTING A NUMBER TRANSFER
You will need to do the following prior to transferring your number:
Contact your current wireless provider and confirm the following items:
You have no remaining payments on your phone and it’s unlocked and available for use on another wireless provider
You are not under a contract that will charge an early termination fee if you move to another provider
You do not have a “port block” feature on your mobile number
You’ve confirmed your account number and PIN on your existing account
Visit https://www.t-mobile.com/resources/bring-your-own-phone to confirm your existing phone is compatible with the T-Mobile network
Listen to all your voicemails and jot down any important messages – you will lose all voicemails once the number has ported.
Ensure you know the Apple ID and Password (iOS) or Gmail (Android) logins in case you are prompted to re-enter these credentials during setup.
Device Set-Up: Utilize a paper clip or SIM pin to remove your any SIM card from the device and insert the new T-Mobile SIM in the device (See FAQ) before the port to confirm that the device is unlocked - confirm it shows T-Mobile or network bars in the upper right-hand corner (if not, restart device). Please let us know if it says, “no network” or “SIM error”.
REQUESTING A NUMBER TRANSFER
Visit this web site to complete the number transfer form: https://forms.office.com/r/VmxtU8XucS
Number transfers are processed Monday – Friday overnight to minimize any impact to your day-to-day use. Requests received prior to 4pm CST will be scheduled to transfer overnight that night. Requests received after 4pm CST will be scheduled to transfer overnight the following night. Requests received after 4pm CST on Fridays will be scheduled to transfer overnight the following Monday.
Once the transfer is completed, you will receive a text message to your phone welcoming you to T-Mobile. (Example Text: “Welcome to T-Mobile For Business…”)
Turn off the wifi on your phone and power your new phone off & then back on once you receive the text message.